Privacy Policy

Who we are

Novelli365 (“we”, “us”, or “our”) operates the website https://novelli365.com and related online services that provide access to cryptocurrency trading tools, paper (demo) trading, exchange arbitrage features, and CFD/Forex-related market information.

This Privacy Policy explains how we collect, use, store, and protect personal data when you visit our website, create an account, use our trading platform, or contact our support team.

Scope of this policy

This policy applies to personal data processed in connection with:

• Browsing our website and educational content (market analysis, trading guides, and platform information)
• Account registration, login, and profile management
• Use of crypto trading, paper trading, and related platform features
• Customer support, onboarding, and communications

What data we collect

Depending on how you use Novelli365, we may process the following categories of data:

• Identity and contact data: name, email address, phone number, and similar account details
• Account and authentication data: username, password (stored in hashed form), login history, and security preferences (for example, two-factor authentication settings)
• KYC / verification data: where required, identity documents, proof of address, and verification status
• Trading and platform activity: orders, positions, balances, paper-trading activity, preferred markets, and related transaction metadata
• Technical and device data: IP address, browser type, device information, approximate location derived from IP, and diagnostic logs
• Communication data: messages you send via contact forms, email, or support channels

We do not ask you to upload media with embedded location data (EXIF GPS). If you submit images for verification or support, avoid including unnecessary location metadata.

How we use your data

We use personal data to:

• Provide and operate the Novelli365 crypto trading platform and related services
• Create and secure user accounts, including login sessions and fraud prevention
• Process trading-related activity and display platform status (including paper trading balances and market data)
• Complete identity or compliance checks where applicable
• Respond to support requests and send service-related notices
• Improve website performance, security, and user experience
• Meet legal, regulatory, and record-keeping obligations connected to financial and digital-asset services

Cookies and similar technologies

We use cookies and similar technologies to keep the platform secure and functional:

• Essential cookies: required for login sessions, security checks, and core platform features
• Preference cookies: remember display choices and selected settings
• Analytics cookies: help us understand how visitors use the website so we can improve navigation and content

When you visit the login page, we may set a temporary cookie to confirm that your browser accepts cookies. This cookie does not contain personal data and is discarded when you close your browser.

When you log in, we set cookies needed to maintain your session and display preferences. If you choose “Remember Me”, your session may persist for a longer period. Logging out removes login cookies.

Embedded content and third-party services

Our pages may include embedded content or integrations (for example market charts, videos, payment processors, analytics tools, or communication widgets). Content from third-party providers behaves as if you visited those providers directly and may collect data according to their own privacy policies.

We may also use trusted service providers to host infrastructure, process payments, perform KYC checks, send transactional emails, or monitor platform security.

Who we share your data with

We do not sell your personal data. We may share data only when necessary with:

• Infrastructure and cloud hosting providers that support the platform
• Identity verification and compliance partners (where KYC is required)
• Payment and banking/crypto-rail providers involved in deposits or withdrawals
• Analytics and security vendors that help protect accounts and detect abuse
• Professional advisers or authorities when required by law or to protect our rights and users

If you request a password reset, technical details such as your IP address may be included in the reset email for security purposes.

How long we retain your data

We retain personal data only as long as needed for the purposes described in this policy, including:

• Account and trading records for the life of your account and for a reasonable period afterward
• KYC and transaction records for periods required by applicable financial and anti-money-laundering rules
• Support correspondence for quality assurance and dispute resolution
• Technical logs for security monitoring and troubleshooting

When data is no longer required, we delete it or anonymize it so it can no longer identify you.

Your rights

Subject to applicable law, you may have the right to:

• Access the personal data we hold about you
• Request a copy of your data in a portable format
• Correct inaccurate or incomplete information
• Request deletion of personal data we no longer need to keep
• Object to or restrict certain processing activities
• Withdraw consent where processing is based on consent

These rights may be limited where we must retain data for legal, security, fraud-prevention, or regulatory reasons (including trading and verification records).

Data security

We apply technical and organizational measures designed to protect account credentials, trading activity, and personal data against unauthorized access, loss, or misuse. No online platform can guarantee absolute security, so please use a strong unique password and enable available account security features.

International transfers

Novelli365 may process data on servers or with service providers located outside your country of residence. Where transfers occur, we take steps intended to ensure an appropriate level of protection consistent with applicable data-protection requirements.

Children

Our services are intended for adults. We do not knowingly collect personal data from individuals who are not legally permitted to use crypto trading or related financial services in their jurisdiction.

Changes to this policy

We may update this Privacy Policy from time to time to reflect platform changes, legal requirements, or operational improvements. The updated version will be published on this page with a revised date.

Contact us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us at support@novelli365.com or through the Contact Us page on https://novelli365.com.